Overview
After go-live, we provide retainer-style engineering support scoped to the systems you actually run — hardening, incidents, and continuous improvement.
Who it is for
Teams operating agent systems who want a reliable engineering partner after launch.
The problem
Agent systems need care after launch: model changes, API drift, performance, and governance edge cases. Ad-hoc support creates risk.
What you get
- Agreed support hours and response expectations
- Periodic architecture / reliability reviews
- Monitoring and alerting improvements
- Bugfix and iterative feature work in scope
- Change notes your team can operate from
Technical scope
Production reviews, monitoring hooks, performance work, and iterative hardening so agents stay reliable after launch — not a one-shot delivery that drifts as traffic and tools change.
How we work
- 01
Baseline the production system
- 02
Define support scope and channels
- 03
Establish review cadence
- 04
Prioritize reliability and product improvements
- 05
Report progress and next risks
FAQ
- Is this 24/7 on-call?
- Support windows are agreed per engagement. We do not imply unlimited coverage by default.
- Can support include new features?
- Yes within a defined capacity. Larger features are scoped as separate implementation work.